Hi, I'm Jacki! 👋
I design impactful, inclusive, and scalable experiences.
I'm a Toronto-based Senior UX Designer and Product Leader with 10+ years of experience designing and launching B2B and B2C products across enterprise and startup organizations.
Some of the work I'm most proud of.
Designing a digital solution that saved banking centres 7,000+ hours per year
MY ROLE
As the UX Lead, I led the design vision, and executed the design of the product from end-to-end.
MAIN GOAL
Digitize and automate the credit card pickup process to save banking centre employees time and improve the client experience.
PROVEN RESULTS
​Over the past 10 years, I’ve helped companies:​
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Drive efficiency & revenue – I led a redesign that eliminated 150K paper forms per year, saving 7,000+ hours annually.
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Improve accessibility – I ensured digital banking tools were usable by thousands, including people with disabilities.
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Launch innovative products – I designed a medical device interface, bringing it to market in just 8 months.
My Leadership Approach
Lead with curiosity and strategy
The best solutions start with the right questions. I connect insights, business goals, and user needs to create impactful experiences.
Design for inclusion and impact
Accessibility isn't an afterthought — it's a responsibility. I ensure products empower all users, not just some.
Empower teams and people
I create space for collaboration, mentorship, and growth — because great design happens when everyone's voice is heard.